{"id":2755,"date":"2026-09-01T14:04:29","date_gmt":"2026-09-01T13:04:29","guid":{"rendered":"https:\/\/cloudbooking.com\/cbknowledgebase\/?p=2755"},"modified":"2026-09-01T14:05:19","modified_gmt":"2026-09-01T13:05:19","slug":"using-cloudbooking-sync-service-cbsync","status":"publish","type":"post","link":"https:\/\/cloudbooking.com\/cbknowledgebase\/cloudbooking-sync-service-cbsync-2026\/using-cloudbooking-sync-service-cbsync\/","title":{"rendered":"Using Cloudbooking Sync Service (CBSync)","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">CBSync enables users to book rooms through the Cloudbooking portal or directly via their Outlook\/Exchange calendar, with all bookings automatically syncing between systems. Rooms can be reserved using the booking grid or floorplan (where available in your portal), providing flexibility when creating and managing bookings.<\/p>\n\n\n\n<h2 id=\"Quick\" class=\"wp-block-heading\"><strong>Quick content links<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><br> \ud83d\udcc5<strong><a href=\"#Book\">Booking a room<\/a><\/strong><br><br><strong>\ud83d\udd35<a href=\"#BookCB\">Using Cloudbooking<\/a><\/strong><br><a href=\"#Grid\">Using the booking grid<\/a><br><a href=\"#Floor\">Using the floorplan <\/a><br><a href=\"#Pin\">Pin colours explained<\/a><br><br><strong>\ud83d\udfe3 <a href=\"#Bookoutlook\">Using Outlook \/ Exchange<\/a><\/strong><br><a href=\"#outdeskweb\">Using Outlook (Desktop or Web)<\/a><br><br><strong><a href=\"#Edit\">\u270f\ufe0f Edit or cancel a booking<\/a><\/strong><br><br><strong><a href=\"#CBEdit\">\ud83d\udd35 Using Cloudbooking<\/a><\/strong><br><a href=\"#CBEdit\">Edit a booking<\/a><br><a href=\"#CBCancel\">Cancel a booking<\/a><br><a href=\"#EXEdit\"><br><strong>\ud83d\udfe3 Using Outlook \/ Exchange<\/strong><\/a><br><a href=\"#EditEX\">Edit a booking<\/a><br><a href=\"#CanEx\">Cancel a booking<\/a><br><br>\ud83d\udcc5 <a href=\"#OBO\"><strong>Book on behalf of another user<\/strong><\/a><br><br><strong><a href=\"#OBOCB\">\ud83d\udd35 Using Cloudbooking<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udfe3 <a href=\"#OBOEX\">Using Outlook \/ Exchange<\/a><\/strong><br><a href=\"#Del\">Making a booking as a delegate<\/a><br><br>\ud83d\udd01 <a href=\"#Repeat\"><strong>Making Repeat (Recurring) Bookings<\/strong><\/a><br><br><strong><a href=\"#CBEdit\">\ud83d\udd35<\/a><\/strong><a href=\"#RepeatCB\">Repeats Outbound (CB Portal to Outlook)<\/a><br><br><strong><a href=\"#ExRep\">\ud83d\udfe3 Using Outlook \/ Exchange<\/a><\/strong><br><a href=\"#Crex\">Create a repeat booking<\/a><br><br>\ud83d\udcbb <strong><a href=\"#Teams\">Booking a Teams meeting<\/a><\/strong><br><br><a href=\"#CBMULTI\">\ud83d\udd35 <strong>Using Cloudbooking<\/strong><\/a><br><a href=\"#Teams\"><\/a><a href=\"#Teams\">Book a Teams meeting<\/a><br><br><a href=\"#CBteams\">\ud83d\udd35 <strong>Using Cloudbooking<\/strong><\/a><br><a href=\"#JoinCB\">Joining a Teams Meeting (Cloudbooking Portal)<\/a><br><br><a href=\"#Teamsex\">\ud83d\udfe3 <strong>Using Outlook \/ Exchange<\/strong><\/a><br><br>\ud83d\udcc5 <a href=\"#Del\"><strong>Set Up Delegate Access<\/strong><\/a><br><br><a href=\"#Outlookwin\">Outlook (Windows Desktop)<\/a><br><a href=\"#Outlookmac\">Outlook (Mac Desktop)<\/a><br><a href=\"#Outlookweb\">Outlook (Web \/ OWA)<\/a><br><br>\u2139\ufe0f<strong><a href=\"#con\"> CBSync considerations and known behaviours<\/a><\/strong><br><br>\u2753<strong><a href=\"#faq\">Frequently asked questions<\/a><\/strong><br><br>If you need further assistance, please email\u00a0<a href=\"mailto:hello@cloudbooking.com\">hello@cloudbooking.com<\/a><\/p>\n\n\n\n<h2 id=\"Book\" class=\"wp-block-heading\"> \ud83d\udcc5 <strong>Booking a room<\/strong><\/h2>\n\n\n\n<h2 id=\"BookCB\" class=\"wp-block-heading\">\ud83d\udd35 <strong>Using Cloudbooking<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can book a room in Cloudbooking using either the <strong>grid view<\/strong> or the <strong>floorplan view<\/strong>. Both provide the same functionality\u2014the choice depends on your preference.<\/p>\n\n\n\n<h2 id=\"Grid\" class=\"wp-block-heading\">\ud83d\udd32 <strong>Using the booking grid<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Log in to Cloudbooking using your portal URL to access the home screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select the site for your booking, then choose and select <strong>Rooms<\/strong> from the left hand menu.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-1024x472.png\" alt=\"\" class=\"wp-image-2794\" style=\"width:625px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-1024x472.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-300x138.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-768x354.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-150x69.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You will see the <strong>booking grid<\/strong>.  Select the required date and use the filters (floor, area, capacity) to refine the results.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-2-1024x473.png\" alt=\"\" class=\"wp-image-2796\" style=\"aspect-ratio:2.1649484536082473;width:634px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-2-1024x473.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-2-300x138.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-2-768x355.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-2-150x69.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-2.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can refine your room search further by selecting <strong>Advanced <\/strong>and filtering by required resources or accessibility.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"471\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-2.png\" alt=\"\" class=\"wp-image-3047\" style=\"aspect-ratio:2.174229555933026;width:628px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-2.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-2-300x138.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-2-768x353.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-2-150x69.png 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"470\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-3-1024x470.png\" alt=\"\" class=\"wp-image-2797\" style=\"width:632px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-3-1024x470.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-3-300x138.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-3-768x353.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-3-150x69.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-3.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can also view room features on the left hand side of the grid, identified by the coloured icons below each room. You can hover over icons to see descriptions of each feature.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"326\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1024x326.png\" alt=\"\" class=\"wp-image-3016\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1024x326.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-300x96.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-768x245.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1536x489.png 1536w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-150x48.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image.png 1875w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Click the <strong>Information icon<\/strong> for full room details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"398\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1-1024x398.png\" alt=\"\" class=\"wp-image-3017\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1-1024x398.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1-300x117.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1-768x298.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1-1536x597.png 1536w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1-150x58.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/05\/image-1.png 1907w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">On the grid, you can book a room by clicking and dragging on your desired timeslot to open the booking screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Within the booking screen, you can enter meeting details such as meeting title, number of attendees and more.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"583\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-7.png\" alt=\"\" class=\"wp-image-2801\" style=\"aspect-ratio:1.483730301106726;width:457px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-7.png 865w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-7-300x202.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-7-768x518.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-7-150x101.png 150w\" sizes=\"auto, (max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If the information you have provided on the booking form is sufficient at this point, click <strong>Save <\/strong>to complete your booking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-1\">Appear in <strong>My Bookings<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-2\">Display on the booking grid<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-3\">Be added to your <strong>Outlook calendar<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-4\">Be added to the <strong>room calendar<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 You will also receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-5\">A booking confirmation email<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-6\">An acceptance from the room mailbox<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc<strong>Please note: <\/strong>if multiple users attempt to book the same room for the same time slot, the system will allocate the booking to one user. If your booking is not successful, you will be notified.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"Floor\" class=\"wp-block-heading\">\ud83d\uddfa\ufe0f <strong>Using the Floorplan<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a floorplan is available, you can book visually.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After selecting <strong>Rooms, <\/strong>if a floorplan is available, click the floorplan icon under <strong>View <\/strong>in the top left.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"145\" height=\"70\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-23.png\" alt=\"\" class=\"wp-image-2817\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">in the top right, you can select an area and a date and time for your booking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The floorplan will update accordingly, based on your selections.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"228\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-24-1024x228.png\" alt=\"\" class=\"wp-image-2818\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-24-1024x228.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-24-300x67.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-24-768x171.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-24-1536x343.png 1536w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-24-150x33.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-24.png 1896w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Available rooms appear as coloured pins.  Click a green pin to open the <strong>Booking form <\/strong>and complete your booking.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"711\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-25.png\" alt=\"\" class=\"wp-image-2819\" style=\"aspect-ratio:1.3952401962056526;width:498px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-25.png 992w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-25-300x215.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-25-768x550.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-25-150x108.png 150w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>All booking features available in the grid are also available in the floorplan.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please refer to these sections of the guide for further information.<br><br>If the information you have provided on the booking form is sufficient at this point, click <strong>Save <\/strong>to complete your booking.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-7\">Appear in <strong>My Bookings<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-8\">Display on the grid<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-9\">Show as a <strong>blue pin<\/strong> on the floorplan<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-10\">Sync to Outlook and the room calendar<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"Pin\" class=\"wp-block-heading\">\ud83d\udfe2 <strong>Pin colours explained<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"Floorplan\">In the floorplan view, rooms and desks are shown as coloured pins, indicating their availability status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"486\" height=\"335\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-68.png\" alt=\"\" class=\"wp-image-2865\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-68.png 486w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-68-300x207.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-68-150x103.png 150w\" sizes=\"auto, (max-width: 486px) 100vw, 486px\" \/><\/figure>\n\n\n\n<h2 id=\"Bookoutlook\" class=\"wp-block-heading\">\ud83d\udfe3<strong> Using Outlook \/ Exchange<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can also book a room directly using your Outlook calendar. This is useful if you prefer to schedule meetings alongside invites and attendees.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"h-using-outlook-desktop-or-web\" class=\"wp-block-heading outdeskweb\">\ud83d\udcc5<strong> Using Outlook (Desktop or Web)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Open your Outlook calendar and select <strong>New Meeting<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"247\" height=\"105\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image.png\" alt=\"\" class=\"wp-image-2462\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image.png 247w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-150x64.png 150w\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Add your meeting details:<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"599\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-1-1024x599.png\" alt=\"\" class=\"wp-image-2463\" style=\"aspect-ratio:1.7095430406716061;width:636px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-1-1024x599.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-1-300x175.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-1-768x449.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-1-150x88.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-1.png 1348w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list has-black-color has-text-color has-link-color wp-elements-11\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-12\">Enter a <strong>meeting title<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-13\">Add required <strong>attendees<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-14\">Select the <strong>date and time<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Add a room:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-15\">Use the <strong>Location<\/strong> field to search for and select a room<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The selected room will be added as an <strong>attendee<\/strong> to the meeting<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The room must be configured to sync with Cloudbooking<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once all details are complete, click <strong>Send<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-16\">Appear in your Outlook calendar<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-17\">Reserve the selected room<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-18\">Be visible in the <strong>Cloudbooking Portal<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"252\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-2.png\" alt=\"\" class=\"wp-image-2464\" style=\"width:454px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-2.png 530w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-2-300x143.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-2-150x71.png 150w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"587\" height=\"363\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-4.png\" alt=\"\" class=\"wp-image-2466\" style=\"width:458px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-4.png 587w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-4-300x186.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-4-150x93.png 150w\" sizes=\"auto, (max-width: 587px) 100vw, 587px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 You will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-19\">A meeting confirmation<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-20\">An acceptance notification from the room mailbox<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"203\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-3.png\" alt=\"\" class=\"wp-image-2465\" style=\"width:451px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-3.png 472w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-3-300x129.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-3-150x65.png 150w\" sizes=\"auto, (max-width: 472px) 100vw, 472px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"Edit\" class=\"wp-block-heading\">\u270f\ufe0f <strong>Edit or Cancel a Booking<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your plans change, you can update or cancel your booking in either Cloudbooking or Outlook.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"CBEdit\" class=\"wp-block-heading\">\ud83d\udd35 <strong>Using Cloudbooking<\/strong><\/h3>\n\n\n\n<h4 id=\"CBEdit\" class=\"wp-block-heading\">\u270f\ufe0f<strong> Edit a Booking<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Select the booking from your <strong>My Bookings<\/strong> list to open the <strong>Edit Room Booking <\/strong>form.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"701\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-31-1024x701.png\" alt=\"\" class=\"wp-image-2825\" style=\"aspect-ratio:1.4607901744470408;width:457px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-31-1024x701.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-31-300x205.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-31-768x526.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-31-150x103.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-31.png 1081w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Make your changes and click <strong>Save.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-21\">Be updated in <strong>My Bookings<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-22\">Be updated in your <strong>Outlook calendar<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-23\">Be updated in the <strong>room calendar<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 You will receive confirmation that your changes were successful.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>To change to a different room, you must cancel the existing booking and create a new one.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h4 id=\"CBCancel\" class=\"wp-block-heading\">\u274c<strong> Cancel a Booking<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Open the booking via <strong>My Bookings<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Delete<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Confirm by selecting <strong>Yes<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"700\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-39-1024x700.png\" alt=\"\" class=\"wp-image-2833\" style=\"width:459px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-39-1024x700.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-39-300x205.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-39-768x525.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-39-150x103.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-39.png 1085w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-24\">Move to <strong>Cancelled<\/strong> (instead of Upcoming)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-25\">Be removed from your calendar<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-26\">Be removed from the room calendar<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 You will receive confirmation that your booking has been cancelled<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"EXEdit\" class=\"wp-block-heading\">\ud83d\udfe3<strong> Using Outlook \/ Exchange<\/strong><\/h3>\n\n\n\n<h4 id=\"EditEX\" class=\"wp-block-heading\">\u270f\ufe0f <strong>Edit a Booking<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Open your <strong>Outlook calendar<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select the meeting you want to update<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make your changes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-27\">Date or time<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-28\">Attendees<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-29\">Room (if required)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Send Update<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-30\">Be updated in your calendar<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-31\">Update the room reservation<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-32\">Be reflected in <strong>Cloudbooking<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Updated meeting notifications will be sent to attendees and the room<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h4 id=\"CanEx\" class=\"wp-block-heading\">\u274c <strong>Cancel a Booking<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Open the meeting in your calendar<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Cancel Meeting<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Send the cancellation<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-33\">Be removed from your calendar<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-34\">Release the room<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-35\">Be removed from Cloudbooking<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 A cancellation notice will be sent to attendees and the room<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"h-repeat-recurring-bookings\" class=\"wp-block-heading\">\ud83d\udd01 <strong>Repeat (Recurring) Bookings<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your booking is part of a recurring series, you can edit or cancel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-36\">A single occurrence, or<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-37\">The entire series<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 Detailed steps for managing recurring bookings are covered in <strong><a href=\"#Repeat\">Repeat (Recurring) Bookings<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"OBO\" class=\"wp-block-heading\">\ud83d\udc64 <strong>Book on Behalf of Another User<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to create a booking for a colleague, you can do this directly in Cloudbooking.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"OBOCB\" class=\"wp-block-heading\">\ud83d\udd35 <strong>Using Cloudbooking<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Start creating your booking as usual.  <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"690\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-8-1024x690.png\" alt=\"\" class=\"wp-image-2802\" style=\"width:457px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-8-1024x690.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-8-300x202.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-8-768x518.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-8-150x101.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-8.png 1080w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In the booking form:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>On Behalf Of<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Search for the user and select them from the list.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"917\" height=\"622\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-9.png\" alt=\"\" class=\"wp-image-2803\" style=\"aspect-ratio:1.474290415466886;width:459px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-9.png 917w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-9-300x203.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-9-768x521.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-9-150x102.png 150w\" sizes=\"auto, (max-width: 917px) 100vw, 917px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The selected user will now appear in the <strong>On Behalf Of<\/strong> field.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"687\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-10-1024x687.png\" alt=\"\" class=\"wp-image-2804\" style=\"aspect-ratio:1.4905592369756286;width:459px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-10-1024x687.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-10-300x201.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-10-768x515.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-10-150x101.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/02\/image-10.png 1076w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Complete the remaining booking details and click <strong>Save<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 The booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-38\">Be created in your colleague\u2019s name<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-39\">Appear in their calendar<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-40\">Be visible in the <strong>Cloudbooking Portal<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-41\">Reserve the selected room<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"362\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-1024x362.png\" alt=\"\" class=\"wp-image-2500\" style=\"aspect-ratio:2.8291105121293803;width:761px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-1024x362.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-300x106.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-768x271.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-1536x543.png 1536w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-150x53.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34.png 1887w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-33.png\" alt=\"\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Notifications will be sent to the relevant attendees and room mailbox<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>Your name will not appear on the booking.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>Bookings can be edited or cancelled at any time via the Cloudbooking Portal or calendar<\/em><\/p>\n\n\n\n<h3 id=\"OBOEX\" class=\"wp-block-heading\">\ud83d\udfe3 <strong>Using Outlook \/ Exchange<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To book on behalf of another user in Outlook, you must first have <strong>delegate access<\/strong> to their calendar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>See <a href=\"#Del\"><strong>Set Up Delegate Access<\/strong> <\/a>for instructions on how to configure this.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h4 id=\"Del\" class=\"wp-block-heading\">\ud83d\udcc5 <strong>Make a Booking as a Delegate<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Open the <strong>calendar<\/strong> of the user you are booking for<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Create a <strong>New Meeting<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"491\" height=\"417\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-32.png\" alt=\"\" class=\"wp-image-2498\" style=\"aspect-ratio:1.1775351390480786;width:457px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-32.png 491w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-32-300x255.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-32-150x127.png 150w\" sizes=\"auto, (max-width: 491px) 100vw, 491px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Add meeting details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-42\">Enter a <strong>title<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-43\">Select <strong>date and time<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-44\">Add any required <strong>attendees<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Add a room:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-45\">Use the <strong>Location<\/strong> field<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-46\">Select the room you want to book<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Send<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 The booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-47\">Be created in the selected user\u2019s calendar<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-48\">Reserve the selected room<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-49\">Be visible in <strong>Cloudbooking<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"762\" height=\"397\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-33.png\" alt=\"\" class=\"wp-image-2499\" style=\"aspect-ratio:1.9193315266485997;width:455px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-33.png 762w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-33-300x156.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-33-150x78.png 150w\" sizes=\"auto, (max-width: 762px) 100vw, 762px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"362\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-1024x362.png\" alt=\"\" class=\"wp-image-2500\" style=\"aspect-ratio:2.8289757412398924;width:450px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-1024x362.png 1024w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-300x106.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-768x271.png 768w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-1536x543.png 1536w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34-150x53.png 150w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-34.png 1887w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Notifications will be sent to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-50\">The room mailbox<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-51\">Any attendees added to the meeting<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>Your name will not appear on the booking.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc <em>Bookings can be edited or cancelled via Outlook or the Cloudbooking Portal.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"Repeat\" class=\"wp-block-heading\">\ud83d\udd01 <strong>Making Repeat (Recurring) Bookings<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to book a room for a regular meeting, you can create a recurring booking in Outlook that will sync with Cloudbooking.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"RepeatCB\" class=\"wp-block-heading\">\ud83d\udd35 <strong>Repeats Outbound (CB Portal to Outlook)<\/strong><br><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"420\" src=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/08\/image-41.png\" alt=\"\" class=\"wp-image-3234\" style=\"aspect-ratio:1.5215045762333508;width:469px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/08\/image-41.png 639w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/08\/image-41-300x197-1.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2026\/08\/image-41-150x99.png 150w\" sizes=\"auto, (max-width: 639px) 100vw, 639px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Users are currently unable to create, update or delete repeat series within the portal.<br><br>Repeat series must be created and managed in Outlook. They will be visible in the<br>CB Grid view within the portal however, they cannot be interacted with or managed from the portal.<br><br>If a user clicks on a repeat booking from the portal, they will be presented with a booking details pop-up as illustrated above.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"ExRep\" class=\"wp-block-heading\">\ud83d\udfe3<strong> Using Outlook \/ Exchange<\/strong><\/h3>\n\n\n\n<h4 id=\"Crex\" class=\"wp-block-heading\">\ud83d\udd01 <strong>Create a Recurring Meeting<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Open your Outlook calendar and select <strong>New Meeting<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Add your meeting details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-52\">Title<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-53\">Attendees<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-54\">Room (via <strong>Location<\/strong>)<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-55\">Select <strong>Recurrence<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Choose your pattern:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-56\">Daily, weekly, monthly, or custom<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-57\">Click <strong>OK<\/strong>, then select <strong>Send<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-58\">Be created as a recurring meeting series<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-59\">Reserve the selected room for each occurrence<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-60\">Be visible in <strong>Cloudbooking<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Notifications will be sent to attendees and the room mailbox<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"EDCRX\" class=\"wp-block-heading\">\u270f\ufe0f <strong>Editing or Cancelling a Repeat Booking<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can update or cancel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-61\">A <strong>single occurrence<\/strong>, or<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-62\">The <strong>entire series<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 See <strong><a href=\"#Edit\">Edit or Cancel a Booking<\/a><\/strong> for step-by-step instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"Teams\" class=\"wp-block-heading\">\ud83d\udcbb <strong>Book a Teams Meeting<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can add a Microsoft Teams meeting to your booking in either Cloudbooking or Outlook. This will automatically include a Teams meeting link for attendees.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"CBteams\" class=\"wp-block-heading\">\ud83d\udd35 <strong>Using Cloudbooking<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Start creating a booking as usual (see <strong>Book a Room<\/strong>)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the booking form:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toggle <strong>Add Teams Meeting<\/strong> to <strong>on<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"288\" height=\"194\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-38.png\" alt=\"\" class=\"wp-image-2506\" style=\"aspect-ratio:1.4846946995327857;width:460px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-38.png 288w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-38-150x101.png 150w\" sizes=\"auto, (max-width: 288px) 100vw, 288px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Complete your booking details and click <strong>Save<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include a <strong>Teams meeting link<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-63\">Appear in Cloudbooking and all relevant calendars<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-64\">Reserve the selected room<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Attendees will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-65\">A meeting invitation with a Teams link<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-66\">A room acceptance confirmation<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"340\" height=\"269\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-40.png\" alt=\"\" class=\"wp-image-2508\" style=\"aspect-ratio:1.2640139413302354;width:459px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-40.png 340w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-40-300x237.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-40-150x119.png 150w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"Teamsex\" class=\"wp-block-heading\">\ud83d\udfe3<strong> Using Outlook \/ Exchange<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Open your Outlook calendar and select <strong>New Meeting<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"326\" height=\"348\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-42.png\" alt=\"\" class=\"wp-image-2510\" style=\"aspect-ratio:0.9367787705985362;width:459px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-42.png 326w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-42-281x300.png 281w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-42-141x150.png 141w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-42-300x320.png 300w\" sizes=\"auto, (max-width: 326px) 100vw, 326px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Teams Meeting<\/strong> from the toolbar<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Add your meeting details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-67\">Title<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-68\">Attendees<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-69\">Room (via <strong>Location<\/strong>)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Send<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Your booking will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-70\">Include a <strong>Teams meeting link<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-71\">Reserve the selected room<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-72\">Be visible in <strong>Cloudbooking<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Invitations will be sent to all attendees and the room<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 id=\"JoinCB\" class=\"wp-block-heading\">\ud83d\udcbb <strong>Joining a Teams Meeting (Cloudbooking Portal)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Bookings created as Teams meetings display a <strong>Teams icon<\/strong> in the Cloudbooking portal.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"118\" height=\"198\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-43.png\" alt=\"\" class=\"wp-image-2511\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-43.png 118w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-43-89x150.png 89w\" sizes=\"auto, (max-width: 118px) 100vw, 118px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To join:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open the booking in Cloudbooking<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Join Teams Meeting<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"421\" height=\"183\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-44.png\" alt=\"\" class=\"wp-image-2512\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-44.png 421w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-44-300x130.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-44-150x65.png 150w\" sizes=\"auto, (max-width: 421px) 100vw, 421px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Choose to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-73\">Continue in your browser, or<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-74\">Open the Teams app<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"377\" height=\"362\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-45.png\" alt=\"\" class=\"wp-image-2513\" style=\"width:312px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-45.png 377w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-45-300x288.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-45-150x144.png 150w\" sizes=\"auto, (max-width: 377px) 100vw, 377px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h1 id=\"Del\" class=\"wp-block-heading\">\ud83d\udcc5 <strong>Set Up Delegate Access<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">To book on behalf of another user in Outlook, you must first be granted <strong>delegate access<\/strong> to their calendar.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"Outlookwin\" class=\"wp-block-heading\">\ud83d\udfe3 <strong>Outlook (Windows Desktop)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open Outlook and select <strong>File<\/strong> from the top menu<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Go to <strong>Account Settings<\/strong> \u2192 <strong>Delegate Access<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"582\" height=\"871\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-35.png\" alt=\"\" class=\"wp-image-2501\" style=\"aspect-ratio:0.6682016094102629;width:458px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-35.png 582w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-35-200x300.png 200w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-35-100x150.png 100w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-35-300x449.png 300w\" sizes=\"auto, (max-width: 582px) 100vw, 582px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Add<\/strong> and search for the user you want to assign as a delegate<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"732\" height=\"526\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-36.png\" alt=\"\" class=\"wp-image-2502\" style=\"width:455px;height:auto\" srcset=\"https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-36.png 732w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-36-300x216.png 300w, https:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-36-150x108.png 150w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Select the user and click <strong>Add<\/strong>, then <strong>OK<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Choose the appropriate permission level:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-75\"><strong>Editor (recommended for booking on behalf)<\/strong><\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-76\"><strong>Other permission levels are available via the dropdown<\/strong><br><img decoding=\"async\" src=\"http:\/\/cloudbooking.com\/cbknowledgebase\/wp-content\/uploads\/sites\/6\/2024\/06\/image-37.png\" alt=\"\"><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>OK<\/strong> to confirm.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 The delegate will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-77\">Receive responses to meeting requests they create<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-78\">Be able to create and manage bookings on your behalf<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"Outlookmac\" class=\"wp-block-heading\">\ud83c\udf4f <strong>Outlook (Mac Desktop)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open Outlook and switch to <strong>Calendar view<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select your calendar, then go to <strong>Account Settings<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Choose <strong>Delegation &amp; Sharing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>+<\/strong> and search for the user<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select the appropriate permissions using the dropdown options<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>OK<\/strong>, then <strong>Done<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 To remove a delegate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-79\">Select the user<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-80\">Click the <strong>\u2013 (minus)<\/strong> button<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"Outlookweb\" class=\"wp-block-heading\">\ud83c\udf10 <strong>Outlook (Web \/ OWA)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open your calendar in Outlook Web<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Share<\/strong> from the top menu<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Search for the user you want to add<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Delegate<\/strong> from the permissions dropdown<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(Optional) Enable access to private items if required<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click <strong>Share<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 The delegate will now appear in your shared calendar list<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 To remove a delegate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-81\">Select the user<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-82\">Click <strong>Remove<\/strong><br><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"con\" class=\"wp-block-heading\">\u2139\ufe0f <strong>CBSync considerations and known behaviours<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following information describes specific CBSync system behaviours and configuration requirements that administrators and support teams should be aware of.<br><br><strong>Room Configuration Requirements<\/strong><br>To ensure Sync operates correctly, room configurations in Cloudbooking and Exchange must be identical.<br><br><strong>Service Hours<\/strong><br>Bookings are subject to the service hours configured for the room and site.<br><strong><br>Maximum Notice Period<\/strong><br>Bookings cannot be created beyond the maximum notice period configured for the site or room.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Approval Processes<\/strong><br>Depending on room configuration, bookings may be subject to automatic approval, manual approval, or customised approval workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exchange Limitations<\/strong><br>Exchange does not support creating or updating bookings that are entirely in the past.<br>Cancellation reasons entered in Exchange are not passed to Cloudbooking.<br><br><strong>Notification Behaviour<\/strong><br>Moving a booking between rooms may generate Exchange cancellation notifications.<br>Booking updates caused by early check-in, curtailment, or auto-curtailment generate Cloudbooking update notifications.<br>OBO booking creators are visible in Cloudbooking but not in Outlook.<br><br><strong>Recurrence Limits<\/strong><br>Yearly recurring bookings are supported for up to four years in advance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Auto Curtail<\/strong> <br>Auto Curtail is currently not supported for Sync rooms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cloudbooking Screens<\/strong> <br>Cloudbooking Screens are currently not supported for Sync rooms.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 id=\"faq\" class=\"wp-block-heading\">\u2753<strong>Frequently asked questions<\/strong><br><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why must room settings match between Cloudbooking and Exchange?<\/strong><br>To ensure Sync functions correctly, room configurations in the Cloudbooking Portal must match the corresponding room configuration in Exchange.<br>Differences between the two systems may result in unexpected booking behaviour or synchronisation issues.<br><br><strong>What happens if I move a booking from one room to another?<\/strong><br>When a booking is moved to a different room, Exchange treats the change as a cancellation of the original booking and the creation of a new booking.<br>As a result:<br>The organiser may receive a cancellation notification from Exchange for the original booking.<br>A new booking is created for the selected room.<br>The original booking record remains available within Cloudbooking.<br>For the best experience, ensure room configurations are aligned between Cloudbooking and Exchange.<br><br><strong>Can I create or edit bookings in the past?<\/strong><br>No. Exchange does not allow bookings with start and end times that have already passed to be created or modified. This behaviour applies regardless of any Cloudbooking permissions that may allow access to historical bookings.<br><br><strong>What happens when a recurring booking is cancelled?<\/strong><br>If a recurring booking series is cancelled or deleted, any occurrences that have already taken place remain in the booking history.<br>The organiser and any configured notification recipients will receive booking cancellation emails from Cloudbooking.<br><br><strong>Can I edit the details of past bookings?<\/strong><br>No. The Edit Past Booking Details permission is not available for Sync users.<br><strong><br>Will cancellation reasons entered in Exchange appear in Cloudbooking?<\/strong><br>No. If a cancellation reason is entered in Exchange, it is not passed to Cloudbooking.<br>However, Cloudbooking audit logs will show that the booking was cancelled in Exchange.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#Quick\">Back to top of page<\/a><\/p>\n\n\n\n<h2 id=\"Display\" class=\"wp-block-heading\"><br><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>CBSync enables users to book rooms through the Cloudbooking portal or directly via their Outlook\/Exchange calendar, with all bookings automatically syncing between systems. Rooms can be reserved using the booking grid or floorplan (where available in your portal), providing flexibility when creating and managing bookings. Quick content links \ud83d\udcc5Booking a room \ud83d\udd35Using CloudbookingUsing the booking [&hellip;]<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[31],"tags":[],"class_list":["post-2755","post","type-post","status-publish","format-standard","hentry","category-cloudbooking-sync-service-cbsync-2026"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Using Cloudbooking Sync Service (CBSync) - Knowledge base | Cloudbooking<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Using Cloudbooking Sync Service (CBSync)\" \/>\n<meta property=\"og:description\" content=\"CBSync enables users to book rooms through the Cloudbooking portal or directly via their Outlook\/Exchange calendar, with all bookings automatically syncing between systems. 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