- A requirement for a desk booking system that is consistent and reliable.
- A need for integrations with current programs (namely Microsoft 365) without purchasing, relying on third-party apps, or requiring users to manage their data and bookings via other sites and integrations.
- A high requirement for a smooth user experience, including easy adoption and useability for the end user – not just a back-end solution.
- A high-capacity office not utilizing desk space to its full potential.
- Tracking guest and employee visibility when onsite to establish a safe return to the workplace regarding COVID-19.
- Need for a solution that has the potential to offer end-to-end workspace management for all users.
Industry
Rail
Locations
3 sites
Employees
286 desks
“Cloudbooking is a breath of fresh air; they provide solutions that actually work. Integration with Microsoft 365 was a key requirement for this project, and unlike their legacy supplier, Cloudbooking delivered true integration without any additional purchases or relying on third-party apps to connect.”
Gary Stephens, Head of IT and Facilities at Railway Delivery
Rail Delivery Group (RDG) brings together the companies that run Britain’s railway into a single team with one goal – to deliver a better railway for your community.
Check out Cloudbooking’s intuitive workplace management systems. Let us help you optimize your office space and facilitate a COVID secure environment.
The Rail Delivery Group Desk Booking Case Study
The following Rail Delivery Group case study provides a detailed overview of how Cloudbooking’s champion cloud-based services helped Rail Delivery Group implement a successful desk booking system, enabling employees to return to work during COVID-19.
The Rail Delivery Group Challenges
The Rail Delivery Group (RDG) brings together the companies that run Britain’s railway into a single team with one goal – to deliver a better railway for people and their community. The Rail Delivery Group were also keen to apply the mantra of ‘delivering better’ when it came to their employee’s well-being and the management of their internal real estate. Following successful contract negotiations in July 2020, Cloudbooking was thrilled to become Rail Delivery Groups’ approved supplier for desk management technologies. Rail Delivery Group had experienced struggles with reliability and consistency with their previous workspace scheduling supplier, which had resulted in low uptake and utilization of the services. This, in turn, prevented their desk space from being utilized to its full potential. With a pending return to the workplace, Rail Delivery Group needed a solution that was compatible with their high office capacity and guaranteed a COVID safe workplace. The Cloudbooking team successfully deployed the desk booking system from project brief to go live within five weeks. Cloudbooking delivered an advanced user experience combined with crucial integrations to key programs such as Microsoft 365, which plays an integral part in Rail Delivery Groups’ day-to-day business operations.
Learn more about Cloudbooking’s workplace management solutions with this Rail Delivery Group case study. Cloudbooking’s services, like our visitor management service, will help make your agile workplace run smoothly and safely.
The Initial Problems Faced by Rail Delivery Group
The Impact of the Problems on Rail Delivery Group
- The workforce is experiencing ‘change fatigue’, which has caused a resistance to adopt new systems.
- The current program is not user-friendly and isn’t visually appealing for employees and clients.
- Third-party apps used for integrations were unreliable, non-user-friendly, and often crash. Simple procedures such as re-booking and allocating desk space are time-consuming and challenging to manage, thus limiting the system from being fully utilized.
The Results Delivered by Cloudbooking’s Desk Management System
- Cloudbooking software was fully deployed from briefing to go live in 5 weeks.
- Cloudbooking launched desk management for 286 desks restricted by departments, with QR code booking and portal/mobile SSO.
- The software’s consistency and reliability resulted in a successful uptake and response from a sometimes resistant-to-change workforce.
- Cloudbooking desk management system successfully enabled a digital transformation for a public sector company.
- The new system has enabled a safe return to work during the COVID-19 pandemic.
- Implementing a reliable and consistent desk management software allowed RDG to achieve more efficient ways of managing and utilizing an office space with high workforce capacity.
Project Rollout
Initial Use Case
- A reliable and consistent desk booking system to help maximize office space utilization and enable a safe return to work strategy
Current Deployment
- Desk Management
- Analytics & Data Insights
- SSO for mobile and web
- QR code Booking
- Microsoft 365 Integration
- COVID Secure Solutions
What’s Next?
- Meeting room management contract already secured with implementation beginning in February
- Visitor Management Solution. RDG has a shared building, so it is necessary to notify security who is in the building
- Evolution to advance the reporting capabilities
- Working towards delivering end-to-end workspace management and fully integrated booking solution
- Ongoing customized developments of the Cloudbooking system to deliver additional business requirements for RDG
CONFERENCE ROOM BOOKING AND HOT DESK SOLUTIONS
A return to work strategy built around you
Reopen your office with confidence when you deploy Cloudbooking systems. If you’re interested in developing a return to work strategy built around your business needs, then book your no-obligation demo with one of our Cloudbookers today. We’ll talk you through how Cloudbooking can help you safely reopen your workplace.