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As Experian sought to revolutionise its real estate and ignite a new way of working, Cloudbooking emerged as Experian’s strategic partner in 2020. Supporting Experian as they drove transformation across the UK&I, Cloudbooking helped deliver flexible working principles, aligning with the Future of Work mandate. They also played a crucial role in developing a core ‘Blueprint’ for all Experian offices, with plans for deployment in wider regions globally.

This case study delves into how Cloudbooking enabled Experian to achieve its key objectives while delivering a consistent global workplace experience, optimising real estate, investing in core buildings, and championing environmental sustainability.

Enhanced Efficiency and A Human Centric Approach

As the strategic partner chosen to support Experian’s global transformation program, Cloudbooking quickly began the consultation and implementation of our workplace management solution to ensure a consistent, data focused and fit for purpose platform was delivered through a staged roll out. Phase one of the project saw desk booking rolled out UK wide, closely followed by three sites in APAC.

Fast forward two years, Experian now has desks, parking and visitor management deployed across 23 sites globally. In collaboration with Cloudbooking, Experian’s workspace real estate has undergone a remarkable transformation, aligning seamlessly with its core new zero, flexible working and real estate utilisation business requirements. This partnership not only enhances efficiency and collaboration but also underscores Experian’s commitment to a sustainable and employee-centric future.

The Challenge

Experian embarked on a global transformation program spanning the UK&I, EMEA/APAC, and GDCs, with several core business requirements in focus:

• Immediate COVID-Safe Return to Work Plan: With the pandemic in full swing, ensuring a safe return to the office became a top priority.
• Global Transformation Programme: Experian aimed to develop and deploy a comprehensive global transformation program, unifying their operations across diverse regions.
• Consistent Workplace Experience: The goal was to deliver a seamless global workplace experience by prioritising flexibility, trust, and the well-being of their workforce.
• Real Estate Optimisation: Experian sought to optimise its UK&I real estate footprint, aligning with the Global Future of Work principles (HHHR) to maximise cost efficiencies.
• Investment in Core Buildings: Enhancing the employee experience and supporting business performance were central to Experian’s strategy, requiring investment in core buildings.
• Flexible Working Principles: Experian aimed to drive flexible working principles, aligning with the Future of Work mandate, while implementing a core ‘Blueprint’ for all Experian offices.
• Environmental Ambitions: Experian aspired to lead the Environmental Challenge globally through its Carbon Neutral & Net Zero plan.

The Impact

These core business requirements bore significant implications:

• Global Cohesion: Experian’s drive for global transformation necessitated a cohesive strategy across diverse regions.
• Employee-Centric Approach: Prioritising flexibility and trust bolstered employee morale and well-being.
• Cost Efficiency: Real estate optimisation aimed to streamline costs and improve resource allocation.
• Enhanced Employee Experience: Investment in core buildings aimed to create a conducive and attractive work environment.
• Future-Ready Workspace: Implementing flexible working principles and a ‘Blueprint’ meant preparing for the evolving Future of Work.
• Environmental Stewardship: Leading the charge in environmental sustainability required commitment and action.

Results Delivered by Cloudbooking’s Workspace Management System

In partnership with Cloudbooking, Experian embarked on a journey of transformation:

• Global Deployment: Cloudbooking successfully facilitated the deployment of a global workspace management system across Experian’s international offices, fostering cohesion and collaboration.
• Seamless Integration: The introduction of desk booking, visitor management, and car parking management systems was seamlessly integrated into Experian’s UK sites, ensuring a unified experience for all employees.
• Real Estate Consolidation: Experian achieved a remarkable reduction in its UK&I site count, going from 17 sites in FY21 to just 9 in FY23, with a further projected reduction to 7 by FY2024, marking a remarkable reduction of 57%.
• Office Utilisation: By investing in its core buildings, Experian not only enhanced the employee experience but also optimised office utilisation, furthering the business’s cost-efficiency goals.
• Carbon Emission Reduction: Experian made significant strides in environmental stewardship, reducing carbon emissions from 120 tonnes to 60 tonnes, an impressive reduction of 51%.
• Driving Flexible Working Practices: Cloudbooking played a pivotal role in enabling Experian to deliver on its Future of Work mandate by driving flexible working practices across the organisation.

In collaboration with Cloudbooking, Experian’s workspace management has undergone a remarkable transformation, aligning seamlessly with its core business requirements. This partnership not only enhances efficiency and collaboration but also underscores Experian’s commitment to a sustainable and employee-centric future.